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        Healthcare and patient experience Management

        Your complete solution for
        every experience that matters

        Collect actionable feedback and optimize every experience—from exceeding
        patient expectations, to motivating and retaining your staff, to monitoring
        your brand, to ensuring safety and optimal clinical outcomes.

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        Put patients and staff at the center of your organization

        The leading healthcare organizations understand that delivering world-class service to patients requires engaged employees and a brand that patients can trust.

        The Qualtrics Experience Management Platform? supplies your organization with the insights you need to connect the dots to capture and understand every step of the patient journey combined with insights from understanding employee/clinician engagement combined with operational data (EMR, claims, safety data, clinical outcomes, and more).

        The platform is both HIPAA, High Trust, and FEDRAMP compliant, so you can rest easy knowing your patients’ and employees’ data is safe and secure.

        Learn more about experience management

        Take action at moments that matter with a bird’s eye view of the patient journey

        Deliver patient experiences that exceed expectations at every stage of the care journey. We’ll help you understand what matters most to every patient with feedback and insights at every touchpoint.

        1. Turn conversations into insight with text analytics powered by AI and natural language processing
        2. Gather feedback at every step, from making an appointment to getting treatment and post-treatment follow-up
        3. See the entire patient journey on a single platform to identify the moments that matter most
        4. Follow up and close the loop with patients quickly and easily to solve issues and turn detractors into promoters

        Smarter patient feedback

        Meet patients in the moment and automate feedback requests at the right time, using the right channel. From websites to mobile apps and offline, capture a complete picture of what matters most to patients allowing you to take action and do what is necessary to improve.

        Your on-call stats genius

        Take advantage of built-in and automated statistical analysis to get powerful insightsin real time without need for a team ofdata scientists.

        Turn feedback into actions

        Make high-impact improvements with real-time dashboards and reports that automatically deliver the right insights tothe right people across the organizationso they can act quickly.

        Learn more about Qualtrics Patient Experience?

        Employee Experience

        Keep the pulse of your people

        Providers with highly engaged staff deliver better patient outcomes, minimize safety events, and achieve better financial performance. Empower your people with the employee experience platform that makes gathering, analyzing, and acting on staff feedback easy.

        1. Automate feedback at key stages in the employee lifecycle
        2. Enable managers to improve the experience for their teams with real-time insights into what matters most to them
        3. Understand the key drivers of experience for every team with AI-powered analytics
        4. Focus your investments to have the biggest positive impact on your employees

        Hear the voice of every employee

        Scale your program with employee feedback through SMS, email, online, and other channels. Automate requests for feedback and get results and analysis in real-time to help you make improvements faster.

        Insights in the right hands

        Role-based dashboards give managers the power to impact the experience of their teams with insights shared based on your organization’s hierarchy.

        Build a culture of patient centricity

        See how your employee engagement initiatives drive a better patient experience by viewing all your patient and employee insights on a single platform.

        Learn more about Qualtrics Employee Experience?

        Product Experience

        Make the right product decisions every time

        Build your product roadmap with feedback from stakeholders. Test new concepts for the latest medical devices and pharmaceutical innovations, update existing products, and focus your investments on the improvements and new developments that will have the biggest impact on your order book.

        1. Collect feedback from stakeholders and end users to inform every product decision
        2. Test new features and understand the key drivers of product success
        3. Upgrade existing products with feature prioritization to understand what matters most to medical professionals

        Know where to focus your investment

        Quickly and easily see the features patients and clinicians care about most and how changes to your products will impact sales and satisfaction. It means you can focus your improvements on the things end users care about most.

        Understand the perfect price point

        Run pricing studies quickly and easily with expert designed research and reports straight out of the box. You’ll see how changes in pricing impact demand, plus you’ll see the optimum price range for your latest launch.

        Spot product gaps before your competitors

        See at a glance how users feel about your product and compare it to competitors’ offerings. You’ll be able to identify and potential gaps and address them quickly to get ahead of your competitors.

        Learn more about Qualtrics Product Experience?

        Brand Experience

        Increase loyalty and market share through improved brand perception

        Understand your market, patients, and competitors better than ever. With everything from brand tracking to patient segmentation, you’ll have all the tools you need to grow your brand.

        1. Track brand awareness and engagement; benchmark against your competitors
        2. Test your advertising and communications before you go live with your campaign
        3. Uncover emerging market trends and spot new opportunities based on patient feedback and market data
        4. Share insights effortlessly across the organization

        Sophisticated brand research made simple

        Get started with out-of-the-box brand tracking studies or customize your question set in minutes to monitor the variables that matter most to you

        Track performance over time

        See your data come to life visually and track your performance against competitors. You can share your data instantly across the organization to give everyone access to the latest insights.

        Text analytics at your fingertips

        Turn open text feedback from patients into actionable insights and run detailed sentiment analysis at the click of a button.

        Learn more about Qualtrics Brand Experience?